Faster operations. Fewer calls.

In logistics, information is the product. Clients expect real-time visibility. Operations teams need instant access to shipment data. We build the automation and software infrastructure that makes logistics businesses genuinely responsive.

80%of routine calls handled by AI

Discuss your challenge See all case studies

The problems

What we hear from logistics teams.

High-volume customer enquiries

ETA queries, POD requests, booking confirmations — hundreds of inbound contacts daily, most requiring only a database lookup. Consuming staff time that should be focused on exceptions.

Disconnected TMS and customer platforms

The TMS has the data. The customer portal doesn't have it. Manual updates bridge the gap. Updates are delayed. Customers are frustrated.

Proof of delivery management

POD collection, storage, retrieval, and delivery to clients — a high-volume administrative process that is almost entirely automatable.

Compliance and route documentation

Driver compliance, vehicle checks, route documentation, and delivery records — paper-based in many operations, creating audit risk and process inefficiency.

What we build

Solutions designed for Logistics.

AI Voice & Chat Agents

AI-powered voice and chat agents that handle routine enquiries — ETAs, PODs, booking confirmations — without human involvement. Warm transfer to agents for complex cases.

Customer Self-Service Portal

A branded client portal giving customers real-time shipment visibility, POD access, and booking capabilities — reducing inbound contacts by 40-60%.

Driver & Field Apps

Mobile apps for drivers and field teams: digital proof of delivery, vehicle check forms, route access, and real-time job updates — all synced back to the TMS.

TMS Integration Hub

Connect your TMS to customer systems, billing platforms, and internal tools. Automated data flows replace manual update processes throughout the operation.

Where AI fits

Common automation workflows in logistics.

Workflow 1

AI Voice & Chat Agents data input

AI processing & classification

Automated ai voice & chat agents action

Data InputAI ProcessingAction / Output

Workflow 2

Customer Self-Service Portal event trigger

Rules engine & AI decisioning

Customer Self-Service Portal outcome delivered

Data InputAI ProcessingAction / Output

Workflow 3

Driver & Field Apps request

Integration & data sync

Driver & Field Apps result logged

Data InputAI ProcessingAction / Output

80%

of routine calls handled by AI

2.4 hrs

saved per day in ops centre

24/7

availability with no added headcount

12pts

CSAT score improvement

Our ops team used to dread Monday mornings — 200 queued calls. Now the agent handles most of them before anyone arrives. It's remarkable.
JamesOperations Director, Regional Logistics

Proof